Frequently Asked Questions

1. What are your delivery times?
Delivery times vary depending on the product and destination. Generally, orders are processed within 1-3 business days, with shipping times ranging from 3-10 business days. For specific details, please refer to the product page or contact our team.

2. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times depend on the destination. Please check the shipping options at checkout for more information.

3. What is your return policy?
We accept returns within 30 days of delivery, provided the items are unused and in their original packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect. Refunds are processed within 5-7 business days after receiving the returned item.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are encrypted for your security.

6. Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions. To stay updated, subscribe to our newsletter or follow us on social media.

7. How can I contact customer service?
For any questions or concerns, please visit our contact page. Our team is available to assist you during business hours.

8. Are your products eco-friendly?
We strive to offer sustainable and eco-friendly products whenever possible. Detailed information about materials and production processes is available on each product page.

9. Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of placement. After this period, changes may not be possible as the order enters processing. Please contact us as soon as possible for assistance.

10. Do you offer gift wrapping?
Yes, gift wrapping is available for select items. You can choose this option during checkout and add a personalized message if desired.

11. What should I do if my order is damaged or missing?
If your order arrives damaged or is missing items, please contact us immediately. We will resolve the issue promptly, either by sending a replacement or issuing a refund.

12. How do I care for my product?
Care instructions vary by product. Please refer to the included care guide or product description for specific recommendations.

13. Are your products covered by a warranty?
Some products come with a manufacturer’s warranty. Details are provided on the product page or in the packaging. For warranty claims, please contact us with proof of purchase.

14. Can I order custom or personalized items?
Yes, we offer customization for certain products. Please check the product description for availability or contact us for more information.

15. How do I unsubscribe from your newsletter?
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us directly.

For more details, visit our policies page at decosveronneau.com.