Return and Refund Policy

At decosveronneau.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Returns

You have 14 days from the date of receiving your item to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us with details of the product and the reason for the exchange.

Shipping for Returns

You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

Non-Returnable Items

Certain items cannot be returned, such as personalized or custom-made products. Please contact us if you have questions about a specific item.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately. We will arrange for a replacement or refund as needed.

For any further questions regarding returns or refunds, please reach out to our customer service team.

Thank you for shopping at decosveronneau.com!